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FAQs

GHM is for men who are experiencing general health issues, erectile dysfunction, hair loss, fatigue, weight problems, and for those who prefer to receive treatment from the comfort of their home.

No, you do not need a prescription. The physicians here WILL write you a prescription if they deem it safe and appropriate after your online visit.

 

Yes. If you choose GHM, we’ll ship your medication to you directly in our discreet packaging, for free. You can always use your own pharmacy, although it can be twice the price.

In order to prescribe medicine, a physician has to be licensed in the state where the patient is located. So, GHM is only available in the states where physicians are licensed. But we’re expanding rapidly.

 

All of the physicians on the GHM platform are U.S. licensed healthcare professionals. Each doctor undergoes an extensive background check and license verification process.

When you message or talk with a physician on the GHM platform you can see their resume, medical license, and credentials anytime you want. Just click on their name in the messaging thread in your account and take a look.

We take your privacy and the security of your information very seriously. We’ve designed the GHM platform to comply with all relevant HIPAA privacy laws and have implemented strict security protocols to protect your information.

Telehealth

Yes. Go Hard Medical has built telemedicine technologies to enable physicians to practice medicine and take care of patients remotely. Every doctor you interact with is licensed to prescribe medicine and treat patients in your state and complies with all governing medical laws in the US.

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of yourself and your ID (not someone else), and that you take those pictures during the online visit. Healthcare professionals are only effective when they have accurate, current information about your case—both in telemedicine and in-person visits.

Physicians on the GHM platform depend solely on the information you provide during your visit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it’s necessary to read the personalized treatment plan your doctor created before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.

After your online visit a doctor will complete their initial review of your medical history within 24 hours.

GHM is a complement to—not a replacement of—your primary care physician (PCP). So it’s important to keep your PCP and any other physicians involved in your care, up to date with your care in the GHM network. You can head to your account and message the medical support team any time you want to share your medical information with your PCP or other doctors.

Absolutely. After you complete your initial dynamic onboarding you can message a physician any time you have a question.

After you’ve finished your initial online visit, and a physician has decided you’re a good candidate for telemedicine, you can speak with a physician via messaging, phone call, or a video conference any time you like.

It depends. Certain states require a video chat with your healthcare professional. After your initial onboarding, a physician will reach out with the appropriate next steps.

In an emergency, please call 911 immediately.

Your doctor will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos:

1. A photo of your government-issued ID

  • First & Last name
  • Photo
  • DOB
  • ID expiration date (cannot be expired)

2. A clear photo of your face

  • Sunglasses, hats, or other facial obstructions
  • Family photos
  • Photo
  • Filters
  • Pictures of a picture

Cost, Pricing & Services

Your online visit costs $15. This doesn’t include the cost of your medication (if prescribed). If a physician determines you’re not a good candidate for telemedicine, you’ll get a full refund for your online visit.

Services on the GHM platform are not covered by insurance, but the $15 online visit is less than most co-pays.

Unfortunately we cannot accept returns of prescription products for reuse or resale, and all sales are final.

If prescribed, the cost of treatment depends on the type of medication and the amount of medication you receive. Prices at your local pharmacy may vary and are often twice the cost of the GHM Pharmacy Network.

You’re only charged for the medication after a physician has approved a personalized treatment plan.

Signatures are not required upon delivery for the convenience of our members.

Once your order is shipped you will receive an email link to track your shipment. All orders are shipped 2 Day Air to ensure medication is received as soon as possible.

Orders are only able to be shipped on weekdays; orders placed after 5 PM will ship next day.

Erectile dysfunction

GHM uses telemedicine technology to provide a discreet, convenient, and affordable way for you to receive erectile dysfunction treatment from a U.S. Licensed physician. All without leaving the couch. Complete the dynamic onboarding, submit your photo, ID, and recent blood pressure reading, and our physicians will determine if you’re a candidate for telemedicine.

Erectile dysfunction is often a symptom of a more serious underlying condition—like heart disease, diabetes, high blood pressure, or even depression. That’s why we strongly recommend optional laboratory tests.

These tests aren’t required to receive treatment on the GHM platform. But they help identify the underlying cause of your ED. We want you to get the most comprehensive treatment possible. That’s why we’ll analyze your results for free. Just send us your most recent blood test and we’ll add it to your account information to help our physicians give you the most comprehensive care from the convenience of your phone.

It might sound funny but regular erections are a great barometer of your overall health. Ask your Physician why paying attention to the strength and frequency of your erection might actually save your life.

The American Urological Association claims that oral PDE-5 inhibitors should be offered as the “first line of therapy for erectile dysfunction.” So that’s what we do.

Physicians on the GHM Platform prescribe the most common PDE-5 oral medications which include:

  • Sildenafil (Viagra)
  • Tadalafil (Cialis)

Viagra’s FDA approved prescribing information claims that “82% of patients reported an improvement in their erections.” Other PDE-5 inhibitors (Cialis, Levitra) showed similar results.

Oral ED medication is generally considered extremely effective and studies show it works on the majority of men. But ED medication doesn’t work for everyone. It’s important to note that everyone’s reaction to a medication is unique.

Your GHM physician may recommend trying the medication multiple times under different circumstances. They may also increase your dose, depending on your reaction to the medication and any side effects. If you’ve been prescribed ED medication on the GHM platform, please contact a physician on from your account page if you have any questions.

Yes, in most cases. Erectile dysfunction can be diagnosed by a physician based on a patient self-reporting their symptoms and medical history.

Healthcare professionals on the GHM platform use telemedicine technologies to diagnose ED in the same way they diagnose patients in-person. Doctors ask you questions to evaluate your symptoms and make sure it’s safe and appropriate to prescribe ED medication. The physicians on the GHM platform use your answers to diagnose your condition and create a treatment plan. That’s why it’s vital you answer each question to the best of your knowledge and ensure that every communication with your physician is truthful, accurate, and thorough.

In addition, it’s strongly recommended that you let your physician order laboratory tests to assist in trying to understanding the cause of your ED. These tests are optional and not a requirement for receiving treatment, but more information is always useful for diagnosis and treatment.

Your blood pressure is an important part of determining whether it’s safe for you to take ED medication. It can be dangerous to take ED medication if your blood pressure is above or below a certain value.

To complete a comprehensive medical history during your online visit, you need to enter your most recent blood pressure reading within the last 6 months. If you haven’t had your blood pressure taken within the last 6 months, you can get a free blood pressure reading at thousands of locations across the country. Enter your location into higi or Pursuant Health to find a place near you that offers free, clinically verified blood pressure readings.

If you’re measuring your blood pressure at home, make sure the device has been “clinically validated.” You can purchase a device online or at your local pharmacy. We recommend an upper arm cuff over a wrist or finger blood pressure monitor.

Before taking your blood pressure, it’s important to avoid the following factors that may cause your blood pressure to temporarily rise:

  • Cold temperatures
  • Exercise
  • Caffeine
  • Stress
  • Smoking
  • Certain medications (check the label on your device)

When you’re ready, find a quiet place and sit for 5-10 minutes. Make sure you’re relaxed and have recently urinated (a full bladder can affect your reading). Roll up your sleeve so that your arm is bare. Apply the cuff on your upper arm and following the directions on the device.

Please make sure to take at least two readings. Enter the higher of the two readings during your online dynamic visit.

Oral ED medications are extremely effective, but they don’t work for everyone.

Other treatment options for ED include lifestyle improvements (like exercise, diet, quitting smoking, and limiting alcohol use), surgery, penile vacuum pumps, and other ED medications. Every treatment comes with risks and benefits that you should fully understand before moving forward with any treatment plan.

Currently, the only erectile dysfunction treatment we offer are oral PDE-5 inhibitors in the form of:

  • Sildenafil (Viagra)
  • Tadalafil (Cialis)

If you’d like to pursue alternative ED treatment, we recommend speaking with a physician in-person.

Orders ship in discreet packaging to your home address. These packages are not child proof. Orders are shipped 2 Day Air to ensure medication is received as soon as possible. Postal Boxes and Mail Forwarding addresses will receive standard postal shipping and not 2 Day Air at this time.

Enter your location into higi or Pursuant Health to find the nearest location to get a free, clinically verified blood pressure reading. Higi Stations are available free of charge at Rite Aids nationwide, and Pursuant Health stations are available free of charge at Walmarts nationwide.

According to the American Urological Association, oral PDE-5 inhibitors should be offered as the “first line of therapy for erectile dysfunction.” So that’s what physicians on the GHM platform use to treat ED. The most common PDE-5 oral medications they prescribe are:

  • Sildenafil (Viagra)
  • Tadalafil (Cialis)

Hair loss

We use telemedicine technology and U.S. licensed physicians to provide hair loss treatment that’s reliable, convenient, and discreet.

It starts with your dynamic online visit. Your GHM-affiliated healthcare professional needs to know about your health (current prescriptions, lifestyle, habits, medical history, and symptoms) and see pictures of your current hair loss. They also need to see an official ID to confirm your identity. They review everything, determine if telemedicine is safe for you , and either approve your treatment request or follow up within 24 hours.

If you qualify, our doctors will provide a diagnosis and prescribe the right course of treatment to help you stop hair loss—and you may even regrow hair.

If approved, your FDA-approved medication will come with a  treatment plan with a great deal of information about hair loss. It is important you take the time to read it all.

Our physicians may prescribe finasteride (generic Propecia) to treat male pattern hair loss (androgenic alopecia). This medication helps patients maintain the hair they have or possibly even regrow some hair they have lost.

You can also get minoxidil (generic Rogaine), an over-the-counter topical treatment, to slow or even stops hair loss at the crown of the head.

Your doctor may recommend the use of finasteride combined with minoxidil.

Finasteride is not appropriate for all men and should never be used by women or handled by pregnant women. To learn more about who should not use finasteride and the potential side effects, please see the FAQ below regarding side effects and the important safety information.

Hair loss treatment can work to preserve hair and possibly even regrow hair. In one study, Finasteride was effective at stopping hair loss in 83% of men compared to 28% for the placebo group.

Finasteride is not appropriate for all men and should never be used by women or handled by pregnant women. To learn more about who should not use finasteride and the potential side effects, please see the FAQ below regarding side effects and the important safety information.

How long does it take for hair loss treatment to work?

Finasteride and minoxidil typically take 3 to 4 months of daily use to start seeing visible changes. It can take up to a year to see the maximum results. As long as you don’t experience side effects, it’s best to continue medication for one full year before deciding on whether the medication is doing all it can for you. Like all medications, finasteride and minoxidil will work differently for different people.

The most common side effects associated with minoxidil are local skin irritation. Systemic side effects are rare as less than 2% of it gets absorbed.

Like most medications, finasteride is not safe for everyone. In clinical trials, less than 2% of men experienced sexual dysfunction due to Finasteride. In addition, finasteride can lower serum prostate-specific antigen and may increase the risk of high-grade prostate cancers. If you decide to seek care through GHM, your GHM -affiliated physician will be available to answer your questions about side effects. Finasteride is not approved for use in women, and pregnant women should not handle finasteride. To learn more about risks associated with the use of finasteride, please see IMPORTANT SAFETY INFORMATION.

Just as no drug works on everyone, no drug is 100% safe, and finasteride is no exception. Becoming familiar with the possible side effects will help you identify if you are one of the men who experiences them. If you do, you should stop immediately and inform your doctor.

The most common side effects associated with minoxidil are local skin irritation. Systemic side effects are rare as less than 2% of it gets absorbed.

Like most medications, finasteride is not safe for everyone. In clinical trials, less than 2% of men experienced sexual dysfunction due to Finasteride. In addition, finasteride can lower serum prostate-specific antigen and may increase the risk of high-grade prostate cancers. If you decide to seek care through GHM, your GHM -affiliated physician will be available to answer your questions about side effects. Finasteride is not approved for use in women, and pregnant women should not handle finasteride. To learn more about risks associated with the use of finasteride, please see IMPORTANT SAFETY INFORMATION.

Just as no drug works on everyone, no drug is 100% safe, and finasteride is no exception. Becoming familiar with the possible side effects will help you identify if you are one of the men who experiences them. If you do, you should stop immediately and inform your doctor.

Yes. During your online visit, we’ll ask you to take and upload a few photos. This helps your physician determine the appropriate treatment option.

Your online visit costs $15. This doesn’t include the cost of your medication (if prescribed). If a physician determines you’re not a good candidate for telemedicine, you’ll get a full refund for your online visit.

Is GHM covered by insurance? Services on the GHM platform are not covered by insurance, but the $15 online visit fee is less than most co-pays.

If prescribed, the cost of treatment depends on the type of medication and the number of doses you receive. Finasteride plans are $0.67 per day. Prices at your local pharmacy may vary and are often twice the cost of the GHM Pharmacy Network.

You’re only charged for the medication after a physician has approved your personalized treatment plan. If you’re unsuitable for telemedicine, you’ll be refunded for your online visit ($15).

Testosterone Support

Testosterone is a steroid hormone that is present in the bodies of both men and women, although men have higher concentrations of it. Testosterone is made in the testes, ovaries, and adrenal glands and is derived from cholesterol. It is primarily responsible for the development of the male reproductive system and also plays a role in body hair growth, muscle mass, fat distribution, voice depth, and libido. In the body, some testosterone is converted into dihydrotestosterone, which plays a role in prostate enlargement and baldness, and estradiol, which is a type of estrogen.

It is normal for testosterone levels to decrease with age. This can be a result of declining testicular function as well as modifiable lifestyle factors, like how much you are exercising. However, some men have low testosterone independent of this age-related decline. And while there are many possible causes for low testosterone (alcohol abuse, diabetes, genetic disorders, metabolic disorders, medications, trauma, etc.), some men may never discover what is causing it in them. Low testosterone is a medical condition that should be treated with the guidance of a healthcare professional. 

There are a variety of symptoms you may be experiencing that could indicate you have low testosterone. Having little interest in sex or having difficulty getting or maintaining an erection are two of the sexual symptoms related to low testosterone. However, there are also more nonspecific symptoms such as low energy, depression, decreased muscle mass, increased fat mass, and decreased body hair. If you have any of these symptoms, you should talk to your healthcare provider about whether you may be suffering from low testosterone

If you think you may have low testosterone, you should talk to a healthcare provider. Your healthcare provider will likely ask many questions to find out more about your medical history, your risk factors, and your symptoms. A blood test can then diagnose whether or not you have low testosterone. Your testosterone levels change throughout the day and are generally highest in the morning, so it is likely that your healthcare provider will ask you to do the blood test between 8:00am and 10:00am, and that they will do this twice to confirm the diagnosis. Once you have the results, your healthcare provider will be able to counsel you on the next best steps for you. If you do have low testosterone, your healthcare provider may try to figure out the cause or may suggest treating you with testosterone replacement therapy or other therapies to increase testosterone levels.

The best way to support testosterone levels in the body is to stay as healthy as possible overall. Eating a healthy diet, getting regular exercise, maintaining a healthy body weight, and sleeping enough each day are all ways to make sure your body is functioning at its peak. If you have low testosterone because of a medical condition, working with your healthcare provider to treat the underlying condition may be the best way to improve your levels. If you have low testosterone as a side effect of a medication you are taking, talk to your healthcare provider about your concerns to see if switching to an alternative medication could be right for you.

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